FAQ
GENERAL
What are everlasting flowers?
Everlasting flowers are meticulously crafted blooms made from silk, fabric, or foam—designed to replicate the beauty of real flowers without needing water or sunlight.
What are the benefits?
No wilting, fading, or watering. They’re reusable, allergy-safe, and cost-effective over time.
What makes Atelier Verden’s flowers different?
Each stem is crafted from high-quality materials for a realistic look and exceptional longevity. We offer a wide range of flowers to suit every style.
What types of everlasting flowers do you offer?
From silk to foam varieties—each type brings its own texture and charm. Popular options include roses, lilies, orchids, tulips, daisies, and hydrangeas.
PRODUCT & CARE
Can I create my own bouquet?
Everlasting flowers are meticulously crafted blooms made from silk, fabric, or foam—designed to replicate the beauty of real flowers without needing water or sunlight.
How can I decorate with everlasting flowers?
Choose flowers that complement your interior, and combine different textures and colors for a dynamic arrangement.
Are the flowers for indoor or outdoor use?
They’re designed for indoor use. Keep them away from direct sunlight and harsh weather.
How long do they last?
With proper care, they can maintain their beauty for many years.
What materials are they made from?
Our flowers are made of high-quality silk, reused plastics, and foam.
Are different sizes and colors available?
Yes! We offer a variety of options to suit every taste and setting.
How do I care for them?
Dust regularly and keep out of direct sunlight to preserve their vibrancy.
ORDER & SHIPPING
What are your shipping times?
We ship within the EU. Orders placed on business days are typically dispatched within 24–48 hours, with delivery in 1–3 business days.
Do you ship outside the EU?
No, we currently ship only within the EU.
How can I track my order?
You’ll receive a tracking number once your order has shipped.
RETURNS & EXCHANGES
What’s your return policy?
You have 14 days to return items in their original condition for a full refund.
How do I return my order?
Please visit our return portal to start your return.
Can I cancel or change my order?
If your order hasn’t shipped yet, contact customer service as soon as possible.
My order is damaged or incorrect—what now?
Contact our customer service immediately. We’ll resolve it for you.